Forum Discussion
Is it expected that Teams Enterprise users cannot enable Teams Live Chat?
I purchased one Microsoft 365 Business Basic license, and after assigning it, I was finally able to set up and use Teams Live Chat.
However, I’m still not fully convinced why this is necessary. Our organization already has Teams “Enterprise” and Microsoft 365 Business Premium (even though it’s the without‑Teams version). It feels odd that I had to buy a Business Basic license — which isn’t even a Teams‑related plan — just to activate "Teams" Live Chat.
I’m hoping Microsoft can clarify whether this behavior is intentional or a limitation that may be updated in the future.
Hi, we are facing the exact same issue. We just purchased the same Partner Success Core Benefits package. If I assign Business Premium without Teams and Teams Enterprise license to GA, I'm not able to config live chat. We still have "old" version Business Premium with Teams (which are expiring soon). If I assign this license, I can config live chat widget. And same issue when creating a team for requests. I can only add users with Business Premium and Teams license, not users with Business Premium (without Teams) + Teams Enterprise. This sounds quite odd really. Interested to hear also if this is a bug or expected behaviour...