Forum Discussion
Incoming call puts current call on hold
Hi,
Will the meeting be placed on hold automatic when you get an incoming call or is it when you answer the incoming call during the meeting?
It should work like this: When you are in a meeting or busy in a call and you get a second call you can select if you want to answer the second call or not. If you answer it your first call (or meeting) will be put on hold. If you don't answer the second call it will go to voicemail, you can also click the red deny button and it will go directly to voicemail.
If you want to you can set yourself as "Do Not Disturb" and calls will go directly to voicemail.
It is also possible to use Busy-on-Busy, the second caller will then get a busy signal if you are busy in a call or meeting.
https://docs.microsoft.com/en-us/microsoftteams/teams-calling-policy
Do you have the same experience with the Resume-button on other computers or if you use the Teams Web application (https://teams.microsoft.com)?
So I have this issue currently and been testing with our support team. This behavior occurs with me when I...:
- Am logged in on Teams, both on my computer and my phone (Android)
- Am connected via Bluetooth with my Jabra Evolve2 65 to both my computer and my phone
If I log off Teams on my phone I don't have the issue, if I disable Bluetooth on my phone (i.e. disconnect the headset from the phone) I also don't have the issue.
Funny thing is, the problem seems to be caused somehow by the phone, but all calls are happening on the computer, including the call that is being connected automatically and putting the other call on hold.
So it seems to be some kind of combination between the headset, the Teams software and the phone. I guess this is going to be either solved by mistake with a future update, or it's going to take a loooong time to get solved...
woutermeyers Have you found a solution? I have a similar issue with a Jabra Headset which is connected via Bluetooth to both Windows PC and Android Phone. If I am on a phone call on my phone and the PC wants to play a ding or sound because of an email, popup etc, it tells the headset to put the call on hold so I can cheerfully listen to a ding. I cannot resume the call. Very annoying...
other Jabra forums have suggested I pair to Windows via a Bluetooth dongle of some description and not use the internal WIndows Bluetooth, and make sure the Jabra firmware is up to date. I am about to try this.- I have this problem too, have had for months, likely years. I've always used my Jabra Evolve2 65 with the Jabra Link 380 USB dongle on Windows, bluetooth on my Android/ Samsung S21 Ultra. So using the dongle makes no difference in my experience.
As others say, making sure the headset is not connected before accepting a Teams call on the PC works, either disable bluetooth or disconnect the headset from the phone. But if the headset is connected, I'm wasting at least a good 10 seconds to the caller while I spam the "Resume" button to no avail.
Should be easy to reproduce.
