Forum Discussion
Incoming call puts current call on hold
Hi,
Will the meeting be placed on hold automatic when you get an incoming call or is it when you answer the incoming call during the meeting?
It should work like this: When you are in a meeting or busy in a call and you get a second call you can select if you want to answer the second call or not. If you answer it your first call (or meeting) will be put on hold. If you don't answer the second call it will go to voicemail, you can also click the red deny button and it will go directly to voicemail.
If you want to you can set yourself as "Do Not Disturb" and calls will go directly to voicemail.
It is also possible to use Busy-on-Busy, the second caller will then get a busy signal if you are busy in a call or meeting.
https://docs.microsoft.com/en-us/microsoftteams/teams-calling-policy
Do you have the same experience with the Resume-button on other computers or if you use the Teams Web application (https://teams.microsoft.com)?
LinusCansby Thanks. I'm using a Jabra head set. I went into the settings for the headset, and notices an "Auto reject call" setting. I checked that. Not sure if that puts it into voicemail, or just rejects the call. Hopefully the former. Not exactly what you suggested, but rejecting a call is better than dropping a call I am already on.
I will check back in here if that does not work. Thanks!
MN-552 Were you able to resolve this? Any luck finding a good solution?
I had to send all incoming calls to voicemail directly. So, when I am in a meeting, I no longer am able to see incoming calls. That fixes the problem, albeit in a less than optimal way, as I would like to see who is trying to contact me, even during a call/meeting.