image not visible in chat

Hi, When I try to send an image in the chat from my clipboard it doesnt always load into the chat. In the attachment you can see what I mean. In some instances it wont even load into my input c...

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miguelisidoro
Jul 16, 2020
Tarun1330 , just found a fix at
https://techcommunity.microsoft.com/t5/microsoft-teams/attached-images-in-teams-does-not-show-up/m-p/1353081#M56282.

"Not sure if this answers the original issue but I had a broken image icon when looking back at old conversations. The following did the trick:
Exit out of Teams Desktop app. Clear this folder %AppData%\Microsoft\Teams\Cache. Relaunch Teams and the images now show."

This solved it for me but it will happen again,

Does anyone have a permanent way of addressing this issue? Will Microsoft handle this on the product side or is there any configuration we can make on Teams (client or admin center)?

Thanks
Miguel

andriust

Copper Contributor

May 11, 2020

LinusCansby I have the same issue. I started noticing this somewhere from the middle of March. For me this happens on desktop app. It happens occasionally. When this happens, Teams shows an image for a few seconds, but then it disappears. This happens not only for images that I uploaded, but for images uploaded by others too. My colleagues have the same issue too. Sometimes killing the app (using Task Manager) and starting it again helps, so all images appear again, sometimes it doesn't.

Just tried web client and I was able to see that image, which is broken in the desktop app (see uploaded screenshot). But I don't use web client for a long period of time, so I cannot confirm that images do not disappear from the web client too.

rabiullahusman

Copper Contributor

May 28, 2020

andriust

i don't work with microsoft but just assuming have you tried reinstalling the MS teams.

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image not visible in chat

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