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Tomi Aaltonen's avatar
Tomi Aaltonen
Copper Contributor
May 07, 2024

How to remove cached guest account data from teams

Hi.   We have a problem with cached external organization guest account data with some of our users. The problem is that users from an external organization have been using our teams with guest acc...
Guest Access
LeonPavesic's avatar
LeonPavesic
Silver Contributor
May 07, 2024

Hello Tomi Aaltonen,

to remove these entries from the cache, the following folders should be deleted:

%LocalAppData%\Packages\MSTeams_8wekyb3d8bbwe
%LocalAppData%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy
%LocalAppData%\Microsoft\OneAuth
%LocalAppData%\Microsoft\TokenBroker
%LocalAppData%\Microsoft\IdentityCache



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Leon Pavesic
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  • tomizoso's avatar
    tomizoso
    Copper Contributor
    Oct 22, 2024

    LeonPavesic 

     

    We have the exact same problem. Each time I will delete the guest user from our Entra ID and then from deleted users. And still Teams will dig up the old address from some where. Deleting Teams local cache makes absolutely no difference. Not even if I logon to a computer I have never logged in before. Not Incognito/private mode with web browser. Nothing.

     

    Sometimes it will take a few minutes and it stops suggesting the old address. In other cases it will take days. This is extremely frustrating. Is there absolutely no way around this? We need to just keep trying to enter the Guest until Teams randomly stops suggesting the old address.

     

    I would welcome any solution for this issue. Powershell, etc.