Forum Discussion

QuiverNAY's avatar
QuiverNAY
Copper Contributor
Mar 26, 2020

How to remove background noise on a group call?

We have a chat and group call in it.
Problem: When everyone is muted, we able to hear background noise, like radio.
This noise goes from the Teams app, not from the mic or so. After disabling Teams in the Volume Mixer, the noise is gone.

Any ideas?

22 Replies

  • Never heard of Teams being heard ::)

    My guess this is a device issue. Check all mics and speaker devices
    • QuiverNAY's avatar
      QuiverNAY
      Copper Contributor

      adam deltinger 

      Which device?

      Source of the noise - is Teams, as after muting Teams in "Volume mixer" noise gone.

      Secondly, I even disabled my own mic in the control panel. And ALL other participants were muted, I even pressed "Mute all" to be 100% sure.

    • LinusCansby's avatar
      LinusCansby
      MVP

      Probably something with a device as Adam says, or that someone actually is not muted. Have you tried to be alone in a meeting, do you here it then? If so if someone else is alone in a meeting from another computer, can they hear anything? 

Resources