Forum Discussion

QuiverNAY's avatar
QuiverNAY
Copper Contributor
Mar 26, 2020

How to remove background noise on a group call?

We have a chat and group call in it.
Problem: When everyone is muted, we able to hear background noise, like radio.
This noise goes from the Teams app, not from the mic or so. After disabling Teams in the Volume Mixer, the noise is gone.

Any ideas?

noise

22 Replies

    • QuiverNAY's avatar
      QuiverNAY
      Copper Contributor
      Feb 02, 2021

      PositiveEnergy 

      This settings suppress noise from your environment:

      When your mic is turned on in a Teams meeting or call, background noise around you—shuffling papers, slamming doors, barking dogs, and so on—can distract others. Teams offers three levels of noise suppression to help keep meeting participants focused.

       

      We are talking about noise from the Teams app itself, which happens when everyone muted in the channel.
      So this noise provides by the Teams app itself.

  • KolyaKaputo's avatar
    KolyaKaputo
    Copper Contributor
    Oct 07, 2020

     

    Vote to make comfort noise optional:

    https://microsoftteams.uservoice.com/forums/908686-bug-reports/suggestions/40460131-remove-comfort-noise

  • rahul_2306's avatar
    rahul_2306
    Copper Contributor
    Jun 29, 2020

    QuiverNAY  did you able to fix it? I am also facing the same problem. I recommended MSTeams to my team and other teams in my organization. but they are leaving it due to this background noise. 

  • WoutervT's avatar
    WoutervT
    Copper Contributor
    May 22, 2020

    QuiverNAYWe do experience exactly the same: When someone is speaking, it's gone. When they stop, the hissing noise kicks in. Very annoying and fatiguing!

     

    I resolved it by an external hardware gate (Behringer XR4400) but it would be nice if this would be solved in Teams itself.

  • cfoale's avatar
    cfoale
    Copper Contributor
    Apr 22, 2020

    QuiverNAY

    I'm almost certain this is by design to let you know when you're on a call.  It's called "comfort noise". I agree it's too loud.

     

    Doesn't look like there's an easy way to disable it at the client.

     

     

     

    • QuiverNAY's avatar
      QuiverNAY
      Copper Contributor
      Apr 23, 2020

      cfoale 

       

      It's by the design, it's a bad design. Headache and headphones battery even state it as evil 😃

      PS: Yes it sounds similar (some kind of white noise), but more quiet.

       

      Thanks,

  • Mitchell Bakker's avatar
    Mitchell Bakker
    Iron Contributor
    Mar 31, 2020

    QuiverNAY Was someone sharing his/her screen?

    It could be that the system audio from the person presenting was in the meeting. 

     

    See HERE for more information

     

    Let me know if this fixed it for you. 

     

    For now, 

    Kind Regards and Stay Healthy, 

    Mitchell Bakker

    • QuiverNAY's avatar
      QuiverNAY
      Copper Contributor
      Apr 22, 2020

      Mitchell Bakker 

       

      Nope, it was not any screen sharing. At least at the moment. It was the video from the cameras before.

       

      Thanks

      • cfoale's avatar
        cfoale
        Copper Contributor
        Apr 23, 2020

        QuiverNAYDoes it sound like this?

        https://www.youtube.com/watch?v=RqzGzwTY-6w

    • armorga's avatar
      armorga
      Former Employee
      Mar 31, 2020

      QuiverNAY Try using the teams via the web app instead, the problem doesn't happen on the web client.

  • RealTime_M365's avatar
    RealTime_M365
    MVP
    Mar 26, 2020

    Hi QuiverNAY 

     

    This seems to be issue with the one of the user in Microsoft Teams Meeting. I have personally faced the issue multiple times. I have seen issues wherein one of my colleague who has joined the meeting via Bluetooth headphones was causing issues with all the other participants.

     

    Hence check if it is the issue with you Headset or Device. As suggested try to see if you are alone in the meeting does it causes same issues? Try with a different headset and check.

     

    With Regards,

    Satish U

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