Forum Discussion

Brass Contributor

Dec 27, 2020

Solved

How to have notifications more prominent and stay open?

We are trying to use Teams in our business, instead of Slack. The main reason is to have additional project related systems in one place. We can use Teams for video, files, notes, and even add in Asa...

Activity

Gary_Shell
Oct 18, 2021
There are two steps you need to do. Initially, the Mac:System Preferences: Notifications tab won't even show Microsoft Teams in the list of Apps. To remedy that you must use the instructions shown on this page. https://support.microsoft.com/en-us/office/change-your-notifications-style-in-teams-0da93820-93d0-4da3-86b6-fc28d19908e3. Do that, then close and reopen the Mac:System Preferences:Notifications tab and find "Microsoft Teams" in the list. Once you do that, you need to hit the Enable switch and configure them as you want! I just completed those steps and now I have persistent notification just like Slack.

Hope this helps.

ChrisWebbTech

MVP

Dec 27, 2020

Your users need to get in the habit of checking teams or looking at the teams icon. When you get new activity you have a visual queue of such activity. You have unread notification etc. you also have the option to @mention them in chat and make sure it’s added to activity feed. Other alternatives are using mobile app and you can set notifications there to stay. But we’ve been using teams for years now and never have these issues so not sure why your users have issues not seeing notifications. They must just not be using teams ever to notice the notifications because the app itself points out when you have activity.

I mean even email is the same way. Notifications don’t stick around either to emails and people seem to see those no problem too. Teams works pretty much the same way.

Momcheto

Copper Contributor

May 15, 2023

ChrisWebbTech "... get in the habit of checking teams or looking at the teams icon." ... REALLY ??? You are CLEARLY DISCONNECTED with your customer's use-models, and should REALLY be in the habit of advocating for features they need vs. you giving them UNREASONABLE suggestions!!!!!!

ChrisWebbTech
MVP
May 15, 2023
My customer use-models? lol. I don't work for Microsoft.

Anyway, my opinion on the matter is we don't get enough options. Never have at times. Teams really doesn't work different from e-mail in that sense, notification badges don't stay up etc. And people see e-mail. My point was that people should treat it as such and make sure they just are in the habit of checking it was my point at the time not that I didn't agree that it needed more options.

That said with the New Teams client in development I'm sure improvements are coming in this area. At least I hope because it's still lacking. And Windows Notifications def. are not the solution.