Forum Discussion

Copper Contributor

Apr 08, 2020

Solved

How can i differentiate between audio calls vs videos calls on calls history page?

Is there a way i can differentiate between audio calls vs video calls on my call history as this is vital for my business safe guarding?. At the moment it only shows incoming calls. and the phone sy...

jamielaporte
Apr 08, 2020
SOLOTEAM

I'm no voice expert, but as far as I know the neither Teams desktop or mobile differentiate between the two in the call history tab.. but you can see the call origin displayed as "Teams Video" or "Teams Audio" in the iPhone recent calls..
I'm not sure about android. Could be a temporary work-around but probably not a solid solution if you need records for legal or compliance.
The usage reports show the count of calls and chats per user but don't show recipients or call types. There's got to be some record of those in the audit logs I would hope.

jamielaporte

Brass Contributor

Apr 08, 2020

SOLOTEAM

I'm no voice expert, but as far as I know the neither Teams desktop or mobile differentiate between the two in the call history tab.. but you can see the call origin displayed as "Teams Video" or "Teams Audio" in the iPhone recent calls..

I'm not sure about android. Could be a temporary work-around but probably not a solid solution if you need records for legal or compliance.

The usage reports show the count of calls and chats per user but don't show recipients or call types. There's got to be some record of those in the audit logs I would hope.

SOLOTEAM
Copper Contributor
Apr 08, 2020
jamielaporte , Thanks,
That is what i was looking for.
- jamielaporte
  Brass Contributor
  Apr 08, 2020
  Good to hear! I would set your mobile app notifications to always for the call options so your phone still gets the incoming calls even if you’re active on desktop! 🙂 That’s been working great for me