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Jia_Xing's avatar
Jia_Xing
Copper Contributor
Jul 14, 2022
Solved

How can an invited Teams guest regain the QR code for Microsoft Authenticator?

I was invited to an organization as a Teams guest. In the first login, I was required to scan a QR code to add an guest account in the Microsoft Authenticator app. This account wasn't like my own one...
AuthenticatorApp
Guest Access
  • ChrisHoardMVP's avatar
    ChrisHoardMVP
    Jul 30, 2022

    Jia_Xing 

     

    Do you still have the QR code? Press + on the authenticator app on the top right to add and rescan the QR code previously send - it should re-add the account to Authenticator.

     

    If you cannot find the QR code or have deleted it, get the administrator in Azure AD to resend the guest invite to you, or barring this, hard delete you from Azure AD and then re-add you, that should restart the process.

     

    Hope that answers your question

     

    Best, Chris

ruthschofield's avatar
ruthschofield
Copper Contributor
Sep 14, 2023

ChrisHoardMVP I am unable to get MS Authenticator to regenerate the QR code.  The Azure Admin for whom I'm a guest invitee has deleted me from Azure AD and added me again and I receive the new Teams invite but when I click on the link it simply directs me to the two digit access code to sign in.  I need to add my guest account to MS Authenticator for the access code to allow me to sign in so am simply going round in circles.  Can you help ?  Thanks

ruthschofield's avatar
ruthschofield
Copper Contributor
Sep 14, 2023
By the way - if it helps, everything worked until I changed my mobile phone and for some reason my guest account did not transfer across to MS Authenticator app.

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