Forum Discussion

Ayaz Younis's avatar
Ayaz Younis
Brass Contributor
May 25, 2020

Guest chat in Teams

Hi, I have a Team where I have invited a guest user via email address, the guest user can attend the video meeeting fine, but the option to chat is greyed out. It says "Chat is only availbale for cha...
guest chat
manuphilip's avatar
manuphilip
MCT
May 25, 2020

Hello Ayaz Younis ,

 

In my meeting I started, the invited guest can chat within the meeting. Could you please let me know, the exact steps you follow or more details of the issue. A screenshot of the guest user chat activity is given as follows:

 

 

Thanks,

Manu

Ayaz Younis's avatar
Ayaz Younis
Brass Contributor
May 25, 2020

EDIT - not quite. Seems inconsistent. 2nd time using Edge browser doesnt work. Seems the external user needs to be logged into Teams first, then click the Join link but this time it didnt keep the external user in the lobby, just let them straight in!

 

EDIT 2 - ok, to stop auto entering meeting, turn off Allow dial in users to bypass lobby, in Meeting Policies in Teams Admin.

 

Hi all

 

I think I found a way of doing it, I thik its what you mentioned VasilMichev but do tell me.

 

  • I made the external user a member of the Team (a guest user)
  • The guest user received an email saying they have been made a member of the Team
  • The guest member has to click on the link in the email and sign into to Teams using their email (Hotmail accounts log in with password, all other emails receive a one time code)
  • When the eternal user receives a meeting request, they click on the Join Teams Meeting link in the email, and it opens up the Teams desktop app with them already logged in
  • The chat function is available.
  • VasilMichev's avatar
    VasilMichev
    MVP
    May 26, 2020

    There's no 100% guarantee though, I keep getting this issue at random.