Forum Discussion

Copper Contributor

May 21, 2020

Guest accounts unwanted

We have been trying to set up teams free and in general it works great. We are up to about 80 users and they are all external email customers (@gmail, @hotmail, @yahoo, etc). Out of those users we ha...

Copper Contributor

May 21, 2020

adam deltinger That is the problem. We have deleted the user in Azure AD and then went in to deleted and did a removed forever. We made sure the user is not in Teams. When we go to add the user in teams it immediately has them in a pop down with (guest) after their email.

adam deltinger

MVP

May 21, 2020

Sounds like a sync or caching issue! Wait some time before adding them again! Also make sure to fully log out of the client and log back in

Gene_Austin
Copper Contributor
May 21, 2020
adam deltinger Thanks for being so helpful. How long should we wait? We deleted a user that was a guest and waited about 4 hours and tried to add her again and it still showed her (guest) as a pop up option and no option for member. Thanks
- Laurie Pottmeyer
  Silver Contributor
  May 21, 2020
  Gene_Austin
  
  You may have to wait up to 48 hours. It completely depends. There have been some delays lately due to load.
  - Gene_Austin
    Copper Contributor
    May 21, 2020
    Laurie Pottmeyer I guest I should ask why it forced them to get the (guest) account to start with? We added them the same as all the rest? Again about 80 users and only about 10 got the (guest) and not member choice.
    Thanks,
    Gene