Forum Discussion
External guest in Teams
astexas Hi Amy, sometimes (at least from my point of view) things makes more sense when reading about it yourself. So I'm attaching a couple of links that explains the external vs guest scenarios well. No heavy reading and should only take a couple of minutes.
Guest access in Microsoft Teams
https://docs.microsoft.com/en-us/microsoftteams/guest-access 
Manage external access in Microsoft Teams
https://docs.microsoft.com/en-us/microsoftteams/manage-external-access 
Communicate with users from other organizations in Microsoft Teams
https://docs.microsoft.com/en-us/microsoftteams/communicate-with-users-from-other-organizations#compare-external-and-guest-access 
Add a guest to a team
https://docs.microsoft.com/en-us/microsoftteams/add-guests
ChristianBergstromThis is a great resource shared I am sure she will have enough information on to get the issue resolve and know the difference between Guest and External members for a Team though both on the Team section is called Guest the articles in the links explains is very clear...