Forum Discussion
error message when starting Teams on Desktop and Web "You're Missing Out..."
Hello
planning a Skype to Teams upgrade, just want to start Teams on my PC so I can get the feeling of it.
Teams is enable for me because I'm a member of a group "License_Office_365_E3_info", so anybody of this group get a Teams activation
I'm getting the error "You're Missing Out…" when starting Teams desktop client or Web client
Looking at the log, I see this: (I definitly need your help)
Tue May 26 2020 10:03:11 GMT-0400 (heure avancée de l’Est) <86488> -- event -- errorCode: FailedAuthentication, errorStep: get_skype_license, errorState: licenseError, errorUrl: undefined, scenarioMarkers: start;m_bootstrap;cp_start;cp_stop;as_init;asi_end;as_ready;asc_main;cp_start;cp_stop;mw_start;asr_end;dlw_shown;mw_end;da_start;da_stop;lw_app;p_start;p_stop;wac_ready;wae_redirect;abandoned;, status: abandoned, scenario: 47f8fb6c-e576-4759-a978-272aae437d38, scenarioName: desktop_app_launch, name: desktop_app_launch, step: stop, sequence: 21, delta: 9166, scenarioDelta: 9166, elapsed: 9166, stepDelta: 0, vdiMode: 0, eventpdclevel: 2, Scenario.Name: desktop_app_launch, Scenario.Step: stop, Scenario.Status: abandoned,
Tue May 26 2020 10:03:11 GMT-0400 (heure avancée de l’Est) <86488> -- event -- errorCode: FailedAuthentication, errorStep: get_skype_license, errorState: licenseError, errorUrl: undefined, status: success, scenario: db993c03-6595-48a1-9ad6-34f5cf0baa21, scenarioName: desktop_web_app_error_redirect, name: desktop_web_app_error_redirect, step: start, sequence: 0, delta: 0, scenarioDelta: 0, elapsed: 8406, stepDelta: 0, vdiMode: 0, eventpdclevel: 3, Scenario.Name: desktop_web_app_error_redirect, Scenario.Step: start, Scenario.Status: success,
Tue May 26 2020 10:03:11 GMT-0400 (heure avancée de l’Est) <86488> -- event -- errorCode: FailedAuthentication, errorStep: get_skype_license, errorState: licenseError, errorUrl: undefined, status: success, scenario: db993c03-6595-48a1-9ad6-34f5cf0baa21, scenarioName: desktop_web_app_error_redirect, name: desktop_web_app_error_redirect, step: stop, sequence: 1, delta: 1, scenarioDelta: 1, elapsed: 8407, stepDelta: 1, vdiMode: 0, eventpdclevel: 3, Scenario.Name: desktop_web_app_error_redirect, Scenario.Step: stop, Scenario.Status: success,
Tue May 26 2020 10:03:11 GMT-0400 (heure avancée de l’Est) <86488> -- event -- errorCode: FailedAuthentication, errorStep: get_skype_license, errorState: licenseError, errorUrl: undefined, status: success, scenario: 8a7b91a7-378c-4c98-ab17-de2de275c3bd, scenarioName: desktop_web_app_error_redirect, name: desktop_web_app_error_redirect, step: start, sequence: 0, delta: 0, scenarioDelta: 0, elapsed: 8731, stepDelta: 0, vdiMode: 0, eventpdclevel: 3, Scenario.Name: desktop_web_app_error_redirect, Scenario.Step: start, Scenario.Status: success,
Tue May 26 2020 10:03:11 GMT-0400 (heure avancée de l’Est) <86488> -- event -- errorCode: FailedAuthentication, errorStep: get_skype_license, errorState: licenseError, errorUrl: undefined, status: success, scenario: 8a7b91a7-378c-4c98-ab17-de2de275c3bd, scenarioName: desktop_web_app_error_redirect, name: desktop_web_app_error_redirect, step: stop, sequence: 1, delta: 1, scenarioDelta: 1, elapsed: 8732, stepDelta: 1, vdiMode: 0, eventpdclevel: 3, Scenario.Name: desktop_web_app_error_redirect, Scenario.Step: stop, Scenario.Status: success,
Tue May 26 2020 10:03:11 GMT-0400 (heure avancée de l’Est) <86488> -- event -- errorCode: FailedAuthentication, errorStep: get_skype_license, errorState: licenseError, errorUrl: undefined, status: success, scenario: bd07dca6-bcb1-44cc-9191-f3fa6cc6969a, scenarioName: desktop_web_app_error_redirect, name: desktop_web_app_error_redirect, step: start, sequence: 0, delta: 1, scenarioDelta: 1, elapsed: 8736, stepDelta: 0, vdiMode: 0, eventpdclevel: 3, Scenario.Name: desktop_web_app_error_redirect, Scenario.Step: start, Scenario.Status: success,
Tue May 26 2020 10:03:11 GMT-0400 (heure avancée de l’Est) <86488> -- event -- errorCode: FailedAuthentication, errorStep: get_skype_license, errorState: licenseError, errorUrl: undefined, status: success, scenario: bd07dca6-bcb1-44cc-9191-f3fa6cc6969a, scenarioName: desktop_web_app_error_redirect, name: desktop_web_app_error_redirect, step: stop, sequence: 1, delta: 1, scenarioDelta: 1, elapsed: 8736, stepDelta: 0, vdiMode: 0, eventpdclevel: 3, Scenario.Name: desktop_web_app_error_redirect, Scenario.Step: stop, Scenario.Status: success,
Charles-André Bélanger How is your tenant config for Skype/Teams? Would like some more details for a proper suggestion. It sounds as if it's not enabled, how does this look to begin with? https://admin.microsoft.com/Adminportal/Home#/Settings/Services/:/Settings/L1/SkypeTeams
ChristianBergstromthanks for your reply
I'm a little bit confused about "Turn on Microsoft Teams for all users"
this is not what I want, unless it's mean to enable Teams for the tenant and then the admin give the access individually with the licenses management in Azure
Charles-André Bélanger OK, we're not seeing the same things so disregard from that.
Teams is turned on by default for all organizations and when a license is assigned the user is enabled for Teams. But I have to admit I'm a bit confused as it's still possible to edit (the link I sent) in our tenant when they say it's has been removed almost two years ago https://docs.microsoft.com/en-us/microsoftteams/office-365-set-up#turn-teams-on-or-off-for-your-entire-organization
Never mind, would you mind telling more about how the Skype/Teams configuration is right now. Config details and what steps has been made? More than the group-based license in AAD that is. What happens if you start Teams outside of the group you've created?
There are a lot of Teams experts in here so as long as you provide more info I am sure they will assist as well.
