Forum Discussion

Brass Contributor

Oct 09, 2020

Solved

Document Library tab: Cannot upload or drag&drop files (Bug)

Hi, I have been running in circles with support and I am not getting anywhere, i need to raise my concern about a bug in MS Teams which causes your uploaded sharepoint files to be corrupt, and los...

App

Document Library

sharepoint

alexrademeyer
Oct 30, 2020
pblbsyl
I finally have a useful update from Microsoft.
This should likely close the issue off:

Microsoft acknowledge the bug and that their product team are rolling out a solution which should be out in the next few weeks:

Unfortunately this does not actually fix the damage done......
This bug corrupts customer data yet Microsoft have not acknowledged it in the message center or service updates.
Further: They have confirmed to me it is not possible to identify or restore the corrupt files- they will be lost.

I see this as "solved" in some way although i have lost a little more faith in Microsoft today- to me this is a business practice which does not encourage our trust. these kinds of bugs should be communicated.

Alex

pblbsyl

Copper Contributor

Oct 12, 2020

We are having the same issue - some document libraries work and others do not. Do you know how we can get status on Case #22216444 since Microsoft is now aware?

alexrademeyer

Brass Contributor

Oct 12, 2020

pblbsyl
Thank you for confirming.

Case 22216444 is a case i have open with Microsoft support.

This case is very slow and unhelpful, that is why i raised the issue here in tech community. we need to find a way to escalate this bug to Microsoft and get them to act.

If you are curious, the status of my support ticket is:
support agent claims that Microsoft Product group are aware of this bug but for some reason need me to collect fiddler logs for them..... so i did that and sent them back. waiting for their reply.

pblbsyl
Copper Contributor
Oct 12, 2020
alexrademeyer I just opened a ticket with Microsoft this morning also. Will keep you posted if I get any resolution. Thanks for the update.
- alexrademeyer
  Brass Contributor
  Oct 13, 2020
  pblbsyl any update on your support ticket?
  
  I had an update on mine but it is not helpful (surprise!) 🙂
  on my side, I asked for some kind of post where customers can check the status of the bug (like we get in https://admin.microsoft.com/Adminportal/Home#/servicehealth for example) and the support agent confirmed that Microsoft keeps bugs "confidential" and do not share updates with customers. So he closed the ticket.
  Truly awful work by MS Support, as expected:
  
  I hope you make better progress on your side.
  
  Alex
  - pblbsyl
    Copper Contributor
    Oct 13, 2020
    alexrademeyer : Just finished with my first support call. No resolution so far, but he is escalating to the SharePoint team next.
    
    For our configuration, the Teams upload is failing if the document library tab connects to a SharePoint document library that contains document sets with a default content type. From within Teams:
    I cannot upload inside a document set.
    I cannot upload outside of the document set at the top-level of the document library.
    I cannot upload to a folder at the top-level of the document library.
    If I add a document library tab in Teams to just a simple document library in SharePoint with no document sets, etc., then the upload is fine.
    
    If your configuration and issue similar?