Forum Discussion

alexrademeyer's avatar
alexrademeyer
Brass Contributor
Oct 08, 2020
Solved

Document Library tab: Cannot upload or drag&drop files (Bug)

Hi, I have been running in circles with support and I am not getting anywhere, i need to raise my concern about a bug in MS Teams which causes your uploaded sharepoint files to be corrupt, and los...
App
Document Library
sharepoint
  • alexrademeyer's avatar
    alexrademeyer
    Oct 30, 2020

    pblbsyl 
    I finally have a useful update from Microsoft.

    This should likely close the issue off:

    Microsoft acknowledge the bug and that their product team are rolling out a solution which should be out in the next few weeks:

     

     

    Unfortunately this does not actually fix the damage done......
    This bug corrupts customer data yet Microsoft have not acknowledged it in the message center or service updates.
    Further: They have confirmed to me it is not possible to identify or restore the corrupt files- they will be lost.

     

    I see this as "solved" in some way although i have lost a little more faith in Microsoft today- to me this is a business practice which does not encourage our trust. these kinds of bugs should be communicated.

     

    Alex

     

pblbsyl's avatar
pblbsyl
Copper Contributor
Oct 12, 2020

We are having the same issue - some document libraries work and others do not.  Do you know how we can get status on Case #22216444 since Microsoft is now aware?

alexrademeyer's avatar
alexrademeyer
Brass Contributor
Oct 12, 2020

pblbsyl 
Thank you for confirming.

Case 22216444 is a case i have open with Microsoft support.

This case is very slow and unhelpful, that is why i raised the issue here in tech community. we need to find a way to escalate this bug to Microsoft and get them to act.

If you are curious, the status of my support ticket is:
support agent claims that Microsoft Product group are aware of this bug but for some reason need me to collect fiddler logs for them..... so i did that and sent them back. waiting for their reply.