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alexrademeyer's avatar
alexrademeyer
Brass Contributor
Oct 09, 2020
Solved

Document Library tab: Cannot upload or drag&drop files (Bug)

Hi, I have been running in circles with support and I am not getting anywhere, i need to raise my concern about a bug in MS Teams which causes your uploaded sharepoint files to be corrupt, and los...
App
Document Library
sharepoint
  • alexrademeyer's avatar
    alexrademeyer
    Oct 30, 2020

    pblbsyl 
    I finally have a useful update from Microsoft.

    This should likely close the issue off:

    Microsoft acknowledge the bug and that their product team are rolling out a solution which should be out in the next few weeks:

     

     

    Unfortunately this does not actually fix the damage done......
    This bug corrupts customer data yet Microsoft have not acknowledged it in the message center or service updates.
    Further: They have confirmed to me it is not possible to identify or restore the corrupt files- they will be lost.

     

    I see this as "solved" in some way although i have lost a little more faith in Microsoft today- to me this is a business practice which does not encourage our trust. these kinds of bugs should be communicated.

     

    Alex

     

alexrademeyer's avatar
alexrademeyer
Brass Contributor
Oct 12, 2020

Microsoft support have confirmed that the product team are aware of this bug:

 

Unfortunately i still don't see the bug documented anywhere...... service health, message center, here (besides my post) and the result is that customer files are becoming corrupt and customers are losing data.

 

so, back to my original post:
HOW are we supposed to raise bugs and product issues in an efficient way, how do we get Microsoft to admit and fix such issues.

 

pblbsyl's avatar
pblbsyl
Copper Contributor
Oct 12, 2020

We are having the same issue - some document libraries work and others do not.  Do you know how we can get status on Case #22216444 since Microsoft is now aware?

  • alexrademeyer's avatar
    alexrademeyer
    Brass Contributor
    Oct 12, 2020

    pblbsyl 
    Thank you for confirming.

    Case 22216444 is a case i have open with Microsoft support.

    This case is very slow and unhelpful, that is why i raised the issue here in tech community. we need to find a way to escalate this bug to Microsoft and get them to act.

    If you are curious, the status of my support ticket is:
    support agent claims that Microsoft Product group are aware of this bug but for some reason need me to collect fiddler logs for them..... so i did that and sent them back. waiting for their reply.

    • pblbsyl's avatar
      pblbsyl
      Copper Contributor
      Oct 12, 2020

      alexrademeyer I just opened a ticket with Microsoft this morning also.  Will keep you posted if I get any resolution.  Thanks for the update.

      • alexrademeyer's avatar
        alexrademeyer
        Brass Contributor
        Oct 13, 2020

        pblbsyl any update on your support ticket?

         

        I had an update on mine but it is not helpful (surprise!) 🙂

        on my side, I asked for some kind of post where customers can check the status of the bug (like we get in https://admin.microsoft.com/Adminportal/Home#/servicehealth for example) and the support agent confirmed that Microsoft keeps bugs "confidential" and do not share updates with customers. So he closed the ticket. 
        Truly awful work by MS Support, as expected:

         

         

        I hope you make better progress on your side.

        Alex

         




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