Forum Discussion
Do not Call (DNC) integration with Microsoft Teams Voice
Hi Experts, One my clients (Insurance company) is looking to integrate DNC with Microsoft Teams calling. It means, we have a database with all the registered numbers and when someone calls from ...
reachrj While you could build an alternative dialer using Azure Communication Services it's not going to replace every scenario (e.g. adding a PSTN to an in progress call).
I would certainly be looking towards an SBC providing this kind of capability, seems like the right place. I don't understand why they would have products but not sell them in a certain area, sounds unlikely to me, they are probably referring to the US national DNC Registry, rather than the specific capability to have your own list.
- We are working on the alternative dialer and add it as app in Microsoft Teams. However, not sure MS will allow to disable the default dialer without removing the license. There is no need for these callers to add PSTN to an existing or conf calls.
We are also requesting AudioCodes to build a solution for APAC region and run a trial with MS Teams.
