Forum Discussion

RDub2k4's avatar
RDub2k4
Copper Contributor
Apr 05, 2022

Direct Routing and call transfers/parks failing

We have a Ribbon SBC hosted in the cloud, and nothing has changed. It's been working flawlessly for several months, and today my SBC as well as a few clients can no longer transfer or park calls. Log...
Direct Routing
jsnider's avatar
jsnider
Copper Contributor
Apr 05, 2022
BrianC614 Well that's just lovely! Glad we are headed in the right direction, we are planning our upgrade in about an hour, I'll let you know how it goes.
BrianC614's avatar
BrianC614
Copper Contributor
Apr 05, 2022
It seems like the downgrade to 9.0.7 worked. Having to do some more thorough testing to be sure, and we're at least in a better place than we were before. I'll update once I've done more testing.
  • BrianC614's avatar
    BrianC614
    Copper Contributor
    Apr 05, 2022
    We believe it's resolved the issue. I have noticed some oddities in the testing that seem to be isolated to my cell phone of all things, but all in all were at least better than we were before the downgrade. Hopefully nothing to impactful from downgrading in the end.
  • jsnider's avatar
    jsnider
    Copper Contributor
    Apr 05, 2022

    BrianC614 We just completed the upgrade to 9.0.7 and it fixed our issue! Thanks for your help on this, hope your testing is going well and you are back in business!