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RDub2k4's avatar
RDub2k4
Copper Contributor
Apr 05, 2022

Direct Routing and call transfers/parks failing

We have a Ribbon SBC hosted in the cloud, and nothing has changed. It's been working flawlessly for several months, and today my SBC as well as a few clients can no longer transfer or park calls. Log...
Direct Routing
PhoneGuy's avatar
PhoneGuy
Copper Contributor
Apr 05, 2022
I'm also having similar issues today. No changes, Ribbon SBC. getting a 500, internal server error from Teams. Transfers and call park fails.

Any workaround or resolution?
  • jsnider's avatar
    jsnider
    Copper Contributor
    Apr 05, 2022

    PhoneGuy BrianC614 We are using an Azure hosted version of Ribbon SWe Lite. Are you 2 using an on-prem/azure hosted SBC? Or are you on Ribbon Connect? Have either of you contacted Ribbon Support yet? We are planning to call them shortly.

    • BrianC614's avatar
      BrianC614
      Copper Contributor
      Apr 05, 2022
      2x Azure Hosted Ribbon SBC SWe Edge (formerly known as SWe lite) 11.0.0. Literally no changes to the SBC, so it has to be a change on the Microsoft side. The SBCs don't update/change themselves! Have not contacted Ribbon, waiting on Microsoft to provide some direction, as it doesn't make sense for it to be a Ribbon issue.
      • jsnider's avatar
        jsnider
        Copper Contributor
        Apr 05, 2022

        BrianC614  Agreed, I do think it's likely something Microsoft changed or it could be an issue on their side they are unaware of. My fear is they changed something on their end permanently that we now need to adapt our configuration to. RDub2k4 and I work together so we are just trying to get this hashed out because it's affecting clients of ours as well as our own office. We will keep this thread updated with any new findings. If you wouldn't mind updating us if you learn anything new it would be much appreciated!

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