Forum Discussion
Direct lines after user leave - Teams Phone System
I will need to sort it out this kind of scenario too. In past we simply kept the VoIP phone provisioned (on-prem PBX) and users handled this by themselves but as side effect it happened that newcommer simply started to use new phone with provisioned number and never requested to change the display name and reassign...
At this stage I would do following:
1/If it is Direct Routing - Change the routing on SBC for specific number of the leaver to colleague who takes care.
2/If it is Calling Plan or Direct Routing - Assign the number to Service Account with Phone System Virtual license for free and assign to Call Queue. If you simply skip announcements you can route the call to group specified from leaver's colleagues (in near future it will be possible to specify directly list of agents, even one colleague)
if any other idea I will try to post here... but redirection on SBC seems to me easiest hence needs to be changed again back once the number will be assigned to somebody new.