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NT4747's avatar
NT4747
Copper Contributor
Jul 05, 2020
Solved

Delay Receiving Messages MS Teams

Hey community,   Some of the users in our organization have complaints receiving new messages on MS Teams. They receive an email notification but the message appears on Team later. I tried to remov...
TEAM CLIENT
  • ChristianBergstrom's avatar
    ChristianBergstrom
    Jul 05, 2020

    NT4747 Hello, I see that you're referring to a reply I posted. To clear the Teams cache you'd need to be selective as per the locations you attached. When deleting the entire content in the Teams folder though your desktop client is basically 'reset'. The profile pictures will be repopulated and other settings as well, just sit tight. You could do a manual sign out / sign in from the top right corner to trigger a refresh.

NT4747's avatar
NT4747
Copper Contributor
Jul 06, 2020

Hi ChristianBergstrom 

Thank you so much for your response. I did a few sign-in and sign-out but the pictures didn't appear yet. Do you think a cache removal will solve the issue with delay receiving messages or a reset (deleting the whole folder) should be done? 

 

Thanks again,

ChristianBergstrom's avatar
ChristianBergstrom
Silver Contributor
Jul 06, 2020

NT4747 Hello Naseer, why don't you try both alternatives and see what the outcome is. In the other conversation I replied what my colleague had to do to get it to work as normal again. Please let me know which of the options you had to use to get it solved for your users (it's good to know!).

  • mozeago's avatar
    mozeago
    Copper Contributor
    Mar 05, 2021

    ChristianBergstrom 

    I can confirm for me

    signed out of teams

    stopped outlook and teams from the Task manager

    I navigated to

    Users>User profile name>Appdate>Roaming>Microsoft>Teams

     

    I deleted the folder and relaunched Teams. This fixed the problem.

    Messages started updating in real time

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