Forum Discussion
Delay Receiving Messages MS Teams
NT4747 Hello, I see that you're referring to a reply I posted. To clear the Teams cache you'd need to be selective as per the locations you attached. When deleting the entire content in the Teams folder though your desktop client is basically 'reset'. The profile pictures will be repopulated and other settings as well, just sit tight. You could do a manual sign out / sign in from the top right corner to trigger a refresh.
NT4747 Hello, I see that you're referring to a reply I posted. To clear the Teams cache you'd need to be selective as per the locations you attached. When deleting the entire content in the Teams folder though your desktop client is basically 'reset'. The profile pictures will be repopulated and other settings as well, just sit tight. You could do a manual sign out / sign in from the top right corner to trigger a refresh.
Thank you so much for your response. I did a few sign-in and sign-out but the pictures didn't appear yet. Do you think a cache removal will solve the issue with delay receiving messages or a reset (deleting the whole folder) should be done?
Thanks again,
NT4747 Hello Naseer, why don't you try both alternatives and see what the outcome is. In the other conversation I replied what my colleague had to do to get it to work as normal again. Please let me know which of the options you had to use to get it solved for your users (it's good to know!).
I can confirm for me
signed out of teams
stopped outlook and teams from the Task manager
I navigated to
Users>User profile name>Appdate>Roaming>Microsoft>Teams
I deleted the folder and relaunched Teams. This fixed the problem.
Messages started updating in real time
