Forum Discussion
couldn't sign into microsoft teams room 4.10.10.0 but calender is synced
kconway Funny enough I had seen the exact same thing on a system. It was working fine but decided to re-image the device. It went back to 1803, it wouldn't sign in as it was 4.0.51.0 which I knew, as anything 4.8 or lower won't work. Updated to 4.6.x, installed 1903, then 4.10.10.0 and 1909. It just wouldn't sign in, quick look at the event logs didn't show anything. Changed tenants and accounts, no difference. I then started to leave it and let the nightly updates run, and suddenly it has signed in. I do not know what update was applied or what, but it's working now.
TheGrahamWalsh I wish I was having the same luck. Working with Microsoft support now, we've done remote sessions and I have sent them a ton of screenshots and log files. Changed settings, modes, accounts, and still spinning my wheels. I feel like this should be something simple, but they're scratching their heads too, so we'll see.
- Alright it resolved itself. Working with Microsoft, we checked all of the settings for the device and the account, everything was correct. We confirmed the registry values and pulled the log files from the Teams Admin center. Everything was connecting except for Teams, but no valuable error logs were found. So a few nights ago it did the normal 02:00 restart and update process, but this time it got the update that brought in the Cortana feature, and it all started working. Talked with Microsoft some more and they do not believe the update fixed it, but that it was coincidental. They believe the actual issue was propagation of the account with their systems and something that neither they nor I could change or impact. It was not propagation of the user or resource account, but rather the MTR system software. The support tech said that it was something he had another ticket this week to deal with, that getting everything set up and seeing the rest of it working, you have to just let it sit online for about a week and it will resolve itself. Not ideal, but thankfully I was not in a position that this impacted my business.
- Thanks for that update kconway Oddly my system has reverted to not signing into just Teams. Calendar is fine. No matter what mode I put it in, it won't sign in. Account hasn't changed in AD etc as I control that in this tenant. Got a ticket open.
- Can you still sign into the Teams web app with the account? Also, if you go into the Teams admin center, does the system show up there and can you pull a log file? I did mine and ran a search for anything with the words "error"or "failed". I also tried another, known good, account on the system with issues just to m sure it was the system and not the account.