Forum Discussion

MarcelK1785's avatar
MarcelK1785
Copper Contributor
Dec 07, 2022

Corporate Teams background images gone

Hi, we just discovered that since yesterday the corporate Teams background images we provided via Teams Admin Center -> Meeting policies are all gone and the button to add new ones is missing. Th...
Teams Admin
Teams admin center
Teams backgrounds
  • pbarks's avatar
    pbarks
    Dec 08, 2022

    Bahatjez This is a known issue. You can see this in your Office 365 admin Service health portal with issue number TM481007

    Admins may be unable to access the “Customize meeting images” feature in the Teams admin center


    TM481007, Last updated: December 7, 2022 3:24 PM
    Estimated start time: December 6, 2022 11:11 AM


    Here is the latest update:


    Title: Admins may be unable to access the “Customize meeting images” feature in the Teams admin center

    User Impact: Admins may be unable to access "Customize meeting images" under the "Meeting Policies" tab in the Teams admin center.

    More info: Admins report seeing the issue manifest in a few, different ways. While some admins report getting an error when clicking the feature, others state that the button is grayed out or missing entirely.

    Current status: We've developed and validated a fix that has begun deploying to the affected environment and expect that it will complete by our next scheduled update.

    Scope of impact: Any admin attempting to access the “Customize meeting images” feature in the Teams admin center may be affected.

    Start time: Thursday, December 1, 2022, 3:00 AM (8:00 AM UTC)

    Estimated time to resolve: We expect that the issue will be fully resolved by the end of Thursday, December 8, 2022.

    Root cause: A recent feature deployment, intended to improve the user license checking process, contains code issue which is causing impact.

    Next update by: Thursday, December 8, 2022, 5:00 PM (10:00 PM UTC)

RandyDiez's avatar
RandyDiez
Copper Contributor
 Cody (Microsoft)
Thursday, December 8, 2022 8:38 PM GMT

It seems that there is an on-going Service Incident that is affecting Custom Meeting Backgrounds. This is reporting to be fully resolved by EOD today, as of now I'm not sure if the issues you are experiencing while conducting meetings is a part of this Reported SI.

Additionally, it states that Only Teams Premium Users or those with an Advanced Communication license will have access to use these images. I had checked your active subscriptions but didn't see the above licenses, do you perhaps have either of these licenses that I may not be seeing on my end?
MarcelK1785's avatar
MarcelK1785
Copper Contributor
Dec 12, 2022
Wer are using Microsoft Business Premium licenses, so this is why we lost access to background images afterwards? Is every user that wants to use providede corporate background images required to get another license now?

This is pretty bad practice in my oppinion giving the chance there a licencing plans covering a whole year...

Resources