Forum Discussion

Copper Contributor

Mar 27, 2020

Solved

Contacts removed in MS Teams

Hello All We have two users who have lost the contacts in teams , I mean all the contact groups i.e favourites and other created contact groups. Does any one have any idea how we recover them. I ...

contacts

restore contacts

teams

Michel Bosch
Mar 27, 2020
Ummernayeem Same for me in the Teams App, with the browser https://teams.microsoft.com they still exist.
Think it is a performance issue for the moment.

Tiba1987

Copper Contributor

Jul 06, 2020

Ummernayeem

I'm having the same issue for weeks now. Contacts are still gone. Is there any update or workaround to solve this?

knowlite
Iron Contributor
Jul 06, 2020
Tiba1987
Have you tried removing the Team client cache on your device?
There is a good blog post on Commsverse about this:
https://commsverse.blog/2018/09/28/clear-the-microsoft-teams-client-cache/
- davidsturman
  Copper Contributor
  Sep 03, 2020
  I've had the same problem for a while, but didn't spend much time looking for a solution. I just realized that at the top of the Chat pane is the word "Chat" with a down-arrow next to it. If I click the down-arrow, I get a choice of "Chat" or "Contacts". When I select "Contacts", my contacts all show up along with my favorites. This may be the case with others who asked... hidden in plain sight.
  - Robabobbob
    Copper Contributor
    Sep 03, 2020
    davidsturman If only that were the issue. For the users we have, it's not the case. If they go to: Calls > Contacts, that page is empty.