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carolcallsmsuk's avatar
carolcallsmsuk
Copper Contributor
Jan 25, 2022

Connection failure - Microsoft Teams on Poly X50 which seems to be after the lastest update.

Our Client has been using PolyX50's on Microsoft Teams successfully for the last year. Since updating to Poly 3.9 they are experiencing problems. If the system is logged into a Teams Room, the equipm...
connection error
carolcallsmsuk's avatar
carolcallsmsuk
Copper Contributor
Jan 26, 2022

PeteM2380 

 

Sorry, we haven't I.T. are going in tomorrow. Just out of interest is it a Corporate Client or a Government type organisation.

PeteM2380's avatar
PeteM2380
Copper Contributor
Jan 26, 2022
Its a small company with outsourced IT. Corporate with a small 'c'!
  • carolcallsmsuk's avatar
    carolcallsmsuk
    Copper Contributor
    Jan 26, 2022
    I'm in Touch with Paul Kennett from Poly regarding this. If I hear anything I'll get back to you
    • carolcallsmsuk's avatar
      carolcallsmsuk
      Copper Contributor
      Jan 30, 2022
      The Hospital tried it on a different VLAN & that appeared to work but they're not convinced that is the issue & are running further tests.

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