Forum Discussion

Copper Contributor

Jan 09, 2021

Solved

Chat in Breakout Rooms Disabled

Hi, I'm admin for TEAMS in a school. We need to use the breakout rooms with our students. Within the breakout rooms the chat function is disabled for all students although in the main meeting cha...

breakout rooms

Chat

ChristianBergstrom
Jan 10, 2021
Hi, is this still an issue? There was some disruption in the Teams infrastructure at the time of your post affecting the service. I know the chat was one problem.

If the problem persist, please update this conversation with additional info.

Shanon Wieler

Copper Contributor

Jan 11, 2021

ChristianBergstrom

It is still an issue for us. Students can chat in the main meeting but not in the breakout rooms.

Shanon Wieler

Copper Contributor

Jan 11, 2021

Note that we have Chat disabled outside of Teams because we can't have students chatting unmonitored. Within a Team and regular Meetings within the Team they can chat/message, the problem only appears when trying to Chat in Breakout Rooms. I would expect that a Breakout Room would have the same "configuration" as the main Meeting but it appears that Breakout rooms are separate and "outside" the main Meeting and even "outside" the Team. Is that intentional? Anything we can do to change this?

ChristianBergstrom
Silver Contributor
Jan 11, 2021
Hi, a chat messaging policy is outside of the chat functionality in Teams meetings. So, if you’re allowing chat in meetings (per participant policy) it will be available in breakout rooms as well. But as they can chat in the main Teams meeting window something must be wrong. I suggest opening a ticket with the official Microsoft support.

See this as well (under resolved).

Title: Some users may have been unable to send or receive chat messages, or load chat data within Microsoft Teams

User Impact: Users may have been unable to send or receive chat messages, or load chat data within Microsoft Teams.

Final status: We've identified that a section of infrastructure, responsible for processing chat message requests, was not performing as expected. Our automated recovery system repaired this problem, and we confirmed that service was restored after monitoring the environment.

Scope of impact: Impact was specific to users who were served through the affected infrastructure located in the Europe, Middle East, and Africa regions.