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Christian Long's avatar
Christian Long
Brass Contributor
Mar 26, 2020

Channels just Disappeared

We just had several channels just disappear.  They were all newly created.  I can still see them in my mobile app but they are not on desktop or web and it appears to be org wide.

    • Christian Long's avatar
      Christian Long
      Brass Contributor

      Mitchell Bakker that very well may be it although it sounds a little different.  These were channels that were already created but they had all been created within that last 24 hours and were created via Microsoft Flow.  Its probably related so hopefully they just come back.  The fact this post mentioned inability to create channels gives me pause though.

      • Mitchell Bakker's avatar
        Mitchell Bakker
        Steel Contributor
        Next update is on Friday (tomorrow), hopefully they appear again!
        Keep me posted 😀
    • dmichaud935's avatar
      dmichaud935
      Copper Contributor

      Mitchell Bakker 

       

      Hello Mitchell

      I am having a similar issue, of channel disappearing.

      1 - our channel has been up and running for several weeks, with no issues.

      2 - today March 31-2020 several team members cannot see the channel another.

      3 - I am the creator of the channel and I do not see the channel anoymore

       

      I hope this may help with your trying to find the bugs. please comeback with any updated for my problem. many thanks 

       

      • Mitchell Bakker's avatar
        Mitchell Bakker
        Steel Contributor

        dmichaud935 

         

        That sounds strange. 

        So you are the creator, but are there any other Owners in the Team?

        What you can do is click on the Team (where the channel was located) and click on "Manage Team". 

        From here, go to the "Channels" section. 

         

        Here you can see the active channels, but if there are deleted channels you will see them here as well. 

        Please let me know if you see the missing channel here. 

         

        If you find it here, for example under the deleted channels, you can restore the channel by clicking on "Restore" behind the channel. 

         

        If you find the channel that you as missing under the "Active" section, try to see if you can locate the channel in the web client or mobile phone. Ask any of your colleagues. 

         

        Still no luck? Guess it will be better to open a support case with Microsoft. 

        Hope it will be solved with the tips from me. 

         

        For now, 

        Kind regards and Stay Healthy, 

        Mitchell Bakker

  • m3marek's avatar
    m3marek
    Copper Contributor

     

    Mitchell Bakker I have exactly the same problem. About half of my channels have disappeared today from desktop and web app. They are still visible on the phone.

     

    Please help ASAP.

     

    With kind regards,
    Marek

  • jbianchi's avatar
    jbianchi
    Copper Contributor
    This still must be an issue. I had 3 channels disappear. All appear on the mobile app but do not show on the web app or desktop versions.

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