Forum Discussion
Channel stopped linking to email attachments
As of March 12, 2021, Teams has stopped doing something we relied on. When someone needs to order supplies, they fill out a form. That form then sends an email with an attached PDF to a Teams Channel. On March 11, that Channel would display a link to the attached form. As of March 12, that is no longer happening. I tested sending attachments using other methods. The attachment will show up in an email folder, but the link we used to get in the post no longer appears. Also, we have noticed that the icon is no longer displaying an envelope. Instead, is it a B in a blue hexagon. We would really like to get those links back. Any ideas?
16 Replies
- ...and today it is working again. No changes from our side.
*sigh - The issue just resolved itself. We are now again able to see the attachment links.
- Glad to hear that. Thanks for the update!
Hello
Here 2. Problem resolved itself. So, Microsoft was working on something and no statement??!!
Best Regards
I had the same issue. This is happening because an untrusted user is sending to the Teams channel. If you go to the Sharepoint site and add the user to it. The proper envelope icon will show up again. We resolved ours by routing the messages to a trusted mailbox, then had that mailbox forward the messages to the Teams channel in question.
In our case I couldn't add a user, since the emails were sent by a system account of our phone system (voicemails). It also works again if you add trusted domains in the email settings of the channel.
It stopped working again - since about 13:00 CET Teams stopped adding attachments to the channel. The channel is configured to accept mails from 3 domains - no change has been made.
Same here.
In addition to that the symbol for in coming mails in a channel changed from a mail symbol to a "B", maybe for bot.- We have this exact same issue. This happens for staff members emailing a channel when they are not a member of the Team that the Channel is in. The temporary solution we have found for now is to add them as a member to the Team they are emailing into.
We have the same issue, since last Friday (March 12th) - no changes have been made from our side.
- Hi, have you created a ticket with the official support as suggested above?
- Hi, really difficult to assist here as one must understand the scenario and underlying flow as well. Perhaps something to do with the channel address. If you suspect a routing issue you can always perform a message trace. I think you're better of reaching out to the official support to be honest. If you are not an admin yourself they can assist with that.
