Forum Discussion
Can't update external number in call flows anymore
We've been using a Teams call flow for a rotating oncall setup. Once a week we login and change the External number the call flow is pointed at the cell of the person on call for that week. This ...
Looks like Microsoft have now confirmed the fault and are working on it!
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Title: Admins may be unable to add external numbers when creating or editing auto attendants
User impact: Admins may be unable to add external numbers when creating or editing auto attendants.
More info: This issue only affects the Microsoft Teams admin center and admins may be able to avoid this issue using PowerShell. Admins may see an error that includes "The input number is incorrect." This could occur with both valid and invalid external numbers. We’re also applying targeted, temporary fixes for admins reporting this issue while the full solution is being prepared.
Current status: We've completed the fix development and final validations are underway. We expect that deployment will begin on Thursday, January 26, 2023. We'll provide a timeline for remediation as soon as one becomes available.
Scope of impact: Any admin may be unable to add new external numbers to auto attendants in the Microsoft Teams admin center.
Start time: Friday, January 13, 2023, 11:00 PM (12:00 PM UTC)
Root cause: A recent code update introduced a misconfiguration in the code responsible for validating external numbers, preventing the adding of new external numbers to auto attendants.
Next update by: Friday, January 27, 2023, 10:00 AM (1/26/2023, 11:00 PM UTC)
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Title: Admins may be unable to add external numbers when creating or editing auto attendants
User impact: Admins may be unable to add external numbers when creating or editing auto attendants.
More info: This issue only affects the Microsoft Teams admin center and admins may be able to avoid this issue using PowerShell. Admins may see an error that includes "The input number is incorrect." This could occur with both valid and invalid external numbers. We’re also applying targeted, temporary fixes for admins reporting this issue while the full solution is being prepared.
Current status: We've completed the fix development and final validations are underway. We expect that deployment will begin on Thursday, January 26, 2023. We'll provide a timeline for remediation as soon as one becomes available.
Scope of impact: Any admin may be unable to add new external numbers to auto attendants in the Microsoft Teams admin center.
Start time: Friday, January 13, 2023, 11:00 PM (12:00 PM UTC)
Root cause: A recent code update introduced a misconfiguration in the code responsible for validating external numbers, preventing the adding of new external numbers to auto attendants.
Next update by: Friday, January 27, 2023, 10:00 AM (1/26/2023, 11:00 PM UTC)
AdamN404 thanks for the heads up, yes this is now showing in our admin center and definitely was not about 3 hours ago.
January 26th to start rolling out a fix is an unacceptably slow turnaround. Sounds like others affected need to push for this to be prioritised
