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mt-enereco's avatar
mt-enereco
Copper Contributor
Apr 04, 2021
Solved

Can't login to Teams' Android app as a guest in other organization

I can't login to Teams as a guest in another organization in Android app. The error message after trying to login says:

Your license doesn't include access to Microsoft Teams. You can upgrade to a supported Office 365 plan on the admin portal.

Which is true, my company did not have a that license. But I'm trying to connect to another organization as a guest. No problem accessing from web or Windows app. The problem occurs on the Android app only. I can add that I used the Android app as a guest before.

Thanks.

 

  • mt-enereco's avatar
    mt-enereco
    Apr 14, 2021
    Hi,
    I solved the problem by obtaining a license from my company's IT department.
    I cannot say the app version since I upgraded it.
    I did try uninstalling and reinstall, without success.

2 Replies

  • mt-enereco Sorry you're having trouble. After sign-in do you get a tenant picker page to choose from
    Also, Can you share the version number of the client you have? Does uninstall/reinstall help?

    • mt-enereco's avatar
      mt-enereco
      Copper Contributor
      Hi,
      I solved the problem by obtaining a license from my company's IT department.
      I cannot say the app version since I upgraded it.
      I did try uninstalling and reinstall, without success.

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