Forum Discussion
Can't add guests to a private channel
When I try adding external email addresses to the overall team channel, it comes up with the message saying "One member already exists in this team.", suggesting that this email address has already b...
Hi JemmaCardy, when you search for the guest you typically won't be able to find them using the same email address, try searching for them by just their name. The guest process tends to change their email address so
email address removed for privacy reasons
becomes
name_domain.com#EXT#
- Hi Steven, thanks for your message!
I have tried searching by their name, the format you suggested & by the domain but still no luck 😞
Do you have any other ideas please?
