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Cannot resume/end pstn call that has been placed on hold?
Hi All, A weird issue we've had when doing some testing on a tenant. They have direct routing in place with an Audiocodes vSBC and BT SIP trunks. If we place a call in from a mobile to a ...
I managed to resolve this issue by working with the SIP carrier, they hadn't approved Teams on their trunks so we had to start from scratch and now have a working config.
On our Audiocodes SBC I have the SIP Trunk IP profile set a specific way for hold and retrieve, see attached screenshot.
There is still a time delay when resuming a call but this is an MS issue that they are aware of.
I'm still seeing the odd instance of this happening, from looking at the user voice forum a few people are getting this issue intermittently.
- Is there anything for Microsoft pstn calling.
Resume button not working
No direct routing
No sbc
Sfb works fine but in sfb call queue call are not receive on sfb- Have we checked the calling policies is there any custom calling policies or any changes to default calling policies??
wildflavor This was resolved on the next day. it happen on thurs/friday and was resolved on Monday. No changes done on teams, it was self resolved and seems there was service interruption for short period of time.
Sorry for late reply.
- Is there anything for Microsoft pstn calling.
Resume button not working
No direct routing
No sbc
Sfb works fine but in sfb call queue call are not receive on sfb- Is it a conference call or one on one call??
- We see head phone device name while resuming call
Its no working on mobile phone too
Cleared cache
Sfb gives differnt issue.
Any work arround or troubleshooting steps.. Will be helpful
