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paulow1978's avatar
paulow1978
Copper Contributor
Apr 27, 2020

Cannot add external user to videocall once in call, show participants doesn't find them

Hi all,

 

I am struggling to find the answer to this, and I am sure it is simple. We are running Exchange on premises (no hybrid setup as yet) and using teams for basic video conferencing capabilities. We have office 365 and are syncing the AD to Azure. We are able to go to chat in teams and search externally for people and then initate a 1:1 video call etc. However, when in a video call with someone, we cannot add an external person when clicking show participants, it never find the person when entering their full email address. The search externally option never comes up.

 

I am fairly new to teams so there is probably a limitation somewhere that I have missed. 

 

any help would be gratefully appreciated

 

thanks

 

Paul

 

teams external

2 Replies

  • Kelly_Edinger's avatar
    Kelly_Edinger
    MCT
    Apr 27, 2020

    Hi paulow1978 - this is also a limitation with just chat as well - the inability to add an external guest to a group conversation. If you want to have them in a call, you'll want to send a proper Teams meeting invite to them.

    • paulow1978's avatar
      paulow1978
      Copper Contributor
      Apr 27, 2020
      thankyou! I could not find any mention of this in the Microsoft documentation.

      We have a weird issue as well, where you can click "calls" in the side bar of teams, then go to make a call, add in as many people in your org as you want but as soon as you add one external user you can no longer add anyone else. Presumably another Microsoft limitation!!! 🙂

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