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Sregan10's avatar
Sregan10
Copper Contributor
Apr 26, 2020

Calls cannot be completed

When I try to call anyone on microsoft teams, it says “we couldn’t complete the call”. This all of a sudden happened. I cannot call anymore and no one is able to call me. They get the same message. How do I go about fixing this ?
  • ayuamirx's avatar
    ayuamirx
    Copper Contributor
    You must update to a new version of microsoft teams. After i updated, i can join the group.😆
  • Byrnesmp's avatar
    Byrnesmp
    Copper Contributor

    Sregan10 

     

    i am having the same issue on my tablet.  the calls work on my phone and my pc, but not on my tablet.  i ahve uninstalled, reinstalled, clearded the cache, cleared data, same result.  calls can not be completed and I can not join teams calls.  

    • Sonal2140's avatar
      Sonal2140
      Copper Contributor
      Hi, were you able to fix this problem?

      I am facing something similar. I can connect to calls through phone and laptop but not tablet.

      Please help!
    • Dharmendra_Chauhan's avatar
      Dharmendra_Chauhan
      Copper Contributor
      Even I. Facing the same problem on a Tablet, but it is getting connected by phone or laptop
  • Kumud_Ghimire's avatar
    Kumud_Ghimire
    Copper Contributor
    I am also facing the same problem in past few days. If anyone knows the solution please help me.
    • Isabella137's avatar
      Isabella137
      Copper Contributor

      Kumud_Ghimire  I have two users so far reporting this issue starting on Friday. I wonder if there have been any changes made by Microsoft that could have caused this.

       

      Something similar happened in June when they were trying to implement new meeting settings- caused problems for so many users they had to undo the changes.

  • yasharya's avatar
    yasharya
    Copper Contributor
    Yes, I also got same thing happening. My friends were able to join but I couldn't. We ultimately decided on Google Meet but I think it's a temporary problem since I only get to see it happening now.

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