Forum Discussion
Caller ring back for auto attendant redirect (Direct routing) - Silence while redirecting
Hi All, We're setup with ported direct routing telephone numbers and have assigned a phone number to a resource account, then the resource account is assigned on an auto attendant. When the...
Hi Erwin,
We actually got it working in the end. There were some settings on the Ribbon voice gateway that our 3rd party direct routing partner host for us, which needed to be adjusted.
The user assigned as the resource account has the visual license assigned. The user who the call is being redirected, has an office 365 e5 license.
did Ribbon share with you the setting they had to change on the hosted SBC? we're having the same issue and getting nowhere with getting this resolved.
thank you
- InnovationIT
Could you share me the setting that you changed on the Ribbon SBC that resolved the issue?
thanks - Do you have settings from Ribbon to get this issue fixed?
