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Caller ID as Queue
Hello All, I know it's possible to set the Caller ID of people using a "Calling Line Identity", however there seems to be a couple of limitations. - Doesn't allow you to define your own numbe...
Hi,
That is correct, currently can't set the Caller ID to a Direct Routing number. But what you can do is to set a service number in the CsCallingLineIdentity. Then in your SBC change the INVITE FROM identity from the MS Service Number to your Direct Routing number before you sent out the call to your SIP trunk.
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It is now possible todo this inside of Teams, so internal calls will also show the number of the CQ (or AA). No need to make changes on the SBC. See this post for more info:
https://techcommunity.microsoft.com/t5/microsoft-teams/make-calls-on-behalf-of-call-queue-or-resource-account/td-p/2300592