Forum Discussion

Iron Contributor

Feb 26, 2020

Solved

Caller ID as Queue

Hello All, I know it's possible to set the Caller ID of people using a "Calling Line Identity", however there seems to be a couple of limitations. - Doesn't allow you to define your own numbe...

Caller ID

Queues

LinusCansby
Feb 26, 2020
Hi,

That is correct, currently can't set the Caller ID to a Direct Routing number. But what you can do is to set a service number in the CsCallingLineIdentity. Then in your SBC change the INVITE FROM identity from the MS Service Number to your Direct Routing number before you sent out the call to your SIP trunk.

You might also want to vote for this user voice.
https://microsoftteams.uservoice.com/forums/555103-public/suggestions/38716657-make-a-call-on-behalf-of-a-call-queue

LinusCansby

MVP

Feb 26, 2020

Hi,

That is correct, currently can't set the Caller ID to a Direct Routing number. But what you can do is to set a service number in the CsCallingLineIdentity. Then in your SBC change the INVITE FROM identity from the MS Service Number to your Direct Routing number before you sent out the call to your SIP trunk.

You might also want to vote for this user voice.

https://microsoftteams.uservoice.com/forums/555103-public/suggestions/38716657-make-a-call-on-behalf-of-a-call-queue

jangliss
Iron Contributor
Feb 27, 2020
LinusCansbyThanks. That is possible, and fairly easy to do from the SBC side, but doesn't mask the caller ID of the person calling others inside Teams. Similar to the user voice you recommended (I added my vote), being able to call as the queue.