Forum Discussion

Iron Contributor

Dec 11, 2019

Call Queues and Auto attendants

Hi, I have a few different posts but wanted to create a new one for this. We are trying to figure out if we need to use call queues and auto attendants for what we need. Basically, our main offi...

Iron Contributor

Dec 11, 2019

LinusCansby

Thanks, but with that option there is no way to leave a voicemail if the call group doesn't pick up.

Can I do call queues even with call groups? Would it forward directly to VM after-hours?

LinusCansby

MVP

Dec 11, 2019

With call groups it will go to Voicemail after ~20 seconds.

But the best option for you is to setup a Call Queue with the reception account as an agent, set opening hours and set time out to another call queue that your other users are agents in. That will be the easiest for end users and easiest to manage.

reditguy
Iron Contributor
Dec 11, 2019
LinusCansby

Hey, would love your help on this...sent you a PM

In the meantime:
1 ) Are you saying in the below config it will eventually get to VM after 20 seconds?

2) How do I set the reception account as an agent? Right now our main# is tied directly to a user phone, and the phone# is assigned to that user (reception).
- LinusCansby
  MVP
  Dec 11, 2019
  1. Yes, actually 30 seconds before connected to VM. 10 seconds on the reception phone first and then about 20 seconds calling the group.
  
  2. Re-assign the number to a Call Queue and set another number for the reception account.
  - reditguy
    Iron Contributor
    Dec 11, 2019
    LinusCansby
    
    Thanks, not sure if you got my PM or not...but could you paste some screenshots of what the settings should look like in auto attendant and call queues? Again, between 7pm and 7am calls to the main# should go straight to VM.