Forum Discussion
Call Queues and Auto attendants
You can set the reception account like this:
It will ring on the reception phone for 10 seconds and if unanswered it will ring on the Call group.
For the second problem I would recommend you setup a Call Queue with opening hours for the main number instead.
Thanks, but with that option there is no way to leave a voicemail if the call group doesn't pick up.
Can I do call queues even with call groups? Would it forward directly to VM after-hours?
With call groups it will go to Voicemail after ~20 seconds.
But the best option for you is to setup a Call Queue with the reception account as an agent, set opening hours and set time out to another call queue that your other users are agents in. That will be the easiest for end users and easiest to manage.
Hey, would love your help on this...sent you a PM
In the meantime:
1 ) Are you saying in the below config it will eventually get to VM after 20 seconds?
2) How do I set the reception account as an agent? Right now our main# is tied directly to a user phone, and the phone# is assigned to that user (reception).
1. Yes, actually 30 seconds before connected to VM. 10 seconds on the reception phone first and then about 20 seconds calling the group.
2. Re-assign the number to a Call Queue and set another number for the reception account.