Forum Discussion

Brass Contributor

Oct 05, 2020

Call Delegation with Direct Routing

Hi, I need a little help with the Call Delegation feature, specifically calling on behalf of somebody. I've set User 1 as a delegate for User 2, however when he calls a PSTN number on his behalf ...

delegation

Direct Routing

RealTime_M365

MVP

Oct 12, 2020

Hi Vasily_Trudaev

Can you please check if the attached article helps you?

https://support.microsoft.com/en-us/office/share-a-phone-line-with-a-delegate-16307929-a51f-43fc-8323-3b1bf115e5a8?ui=en-us&rs=en-us&ad=us

With Regards,

Satish U

Vasily_Trudaev
Brass Contributor
Oct 12, 2020
Hi, this doesn't help, I'm already using Call Delegation exactly as outlined in the article.
My problem is that the Caller ID is wrong when using this setup.
- Phil25
  Copper Contributor
  Oct 20, 2020
  Vasily_Trudaev I have the same issue and have opened a ticket with Microsoft. I have found that if I use the Teams web interface that it works correctly, do you have the same experience ?
  - mmletzko
    Copper Contributor
    Dec 15, 2021
    We are seeing this same issue - user1 calling on behalf of user2. Using the web client the caller id correctly shows user2. Using the regular client the caller id incorrectly shows user1. Did Microsoft provide a solution?