Forum Discussion
Audio Conferencing Outbound Definition
My organization temporarily moved to a mobile workforce model on Monday. Tuesday I received an email notification from Microsoft that the Audio Conference minute pool usage was at 80%. Upon investiga...
Hi Vince Marino
This is an interesting one! See here
https://docs.microsoft.com/en-us/microsoftteams/audio-conferencing-subscription-dial-out
Have you checked the PSTN Minute Pool report in the legacy SfB panel? This should show you how it's being consumed. AFAIK, it only accounts for dial out to PSTN from the conference. You may be able to see what is going on here and tally it up against your dial out minute pool
Hope that helps
Best, Chris
This is an interesting one! See here
https://docs.microsoft.com/en-us/microsoftteams/audio-conferencing-subscription-dial-out
Have you checked the PSTN Minute Pool report in the legacy SfB panel? This should show you how it's being consumed. AFAIK, it only accounts for dial out to PSTN from the conference. You may be able to see what is going on here and tally it up against your dial out minute pool
Hope that helps
Best, Chris
Hi ChrisHoardMVP,
The report shows me a lot, but its also confusing. Why can a user dial into a meeting and the status shows that their Call Status is Conf In, but at the same time other users that dial in show their status as Conf Out which is the status that counts against the PSTN Usage pool.
- Hmm, I am not sure personally.
LinusCansby - you have any ideas on this one? I don't know the explicitly reason for this.
Best, Chris- Any update? It's been over a year, and I'm still seeing this issue. I've opened a case with Office 365 support, and they say it's a "product limitation". The PSTN & SMS (preview) usage report shows me a lot more than minutes than the email alert I received.
We need to be able to figure out who in the organization is using up resources. It would also be great if it could be done without exporting it to Excel. The current report simply lists each call on its own, no grouping. I'd like to see it show "by date range", "by user".
