Forum Discussion

nycrom's avatar
nycrom
Copper Contributor
Sep 09, 2019

Audio conferencing invite doesn't include call-in telephone number for participants

Hi,

 

I have booked the audio conference add-on, assigned it to my user and stored the dial-in number in the admin center. However, the appointment invitation does not include a telephone number for the participants.

 

The solutions from the Old Thread didn't help. 

 

Please help!

7 Replies

  • Allison Koch's avatar
    Allison Koch
    Iron Contributor

    nycrom 

    How long did you wait?  We have definitely see that there is 24-48 hours for changes to replicate down to the Outlook client.  After that we have seen a complete power off of the machine - not a restart - power off.  No idea why that works but most of the time it does.  In the few cases where it hasn't - running the Office repair utility has resolved it.

  • Check Teams admin under Meetings > Conference bridges, make sure you have a default number assigned here.

    If so, what happens if you go to Teams.microsoft.com on web client and calendar tab, and start a meeting with someone, check the invite that goes out, does it include dial in?
    • nycrom's avatar
      nycrom
      Copper Contributor

      ChrisWebbTech Default number is assigned, also to my user in teams. 

       

      Also no dial in number in the web client...

      • As Allison said, it can take some time to take hold. What is your Upgrade mode set for your user? Are you on Teams Only?

Resources