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Assign Multiple Phone Numbers to a Single User?
Hello. I am wondering if there is a way to assign more than one phone number to a single user much like you can make several e-mail addresses for them. Is this possible? Thanks.
Hi,
No that is not possible. You can do some workarounds.
- If you are using Direct Routing you can in your SBC re-route the call. So if you have the number +15551234 assigned in Teams, you can in the SBC configure so that calls to +15559876 is forwarded to +15551234.
- You could create a Call Queue in Teams and assigned the extra number +15559876 to that queue and add your user as an agent. Not the nicest solution, but it works.
- Create an extra user that forwards calls (requires an extra license).
LinusCansby Thanks very much. I think the call queue might be the best solution for me.
I appreciate the response.
christh0mas Does this solution mean you have to switch the phone numbers from User numbers to Service numbers?
Many thanks