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HenryDog's avatar
HenryDog
Copper Contributor
Jan 12, 2024

Are There Any TRUE and SIMPLE Solutions For External Client Communication/Collaboration In Teams?

Hi there!   I mainly work with SMB clients, aiming for smooth client communication and file sharing.   We use Microsoft 365 (M365) for our operations. While some clients have their M365 subscript...
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HenryDog's avatar
HenryDog
Copper Contributor
Jan 16, 2024

Thanks for the response Leon. So correct me if I'm wrong, can external guests send files in direct Teams messages to internal users? OR can they only send files when they are posting inside a Team? Here are some crude snippets from an external guest's view for example: 

 

Teams Chat

 

Teams Team

 

LeonPavesic 

LeonPavesic's avatar
LeonPavesic
Silver Contributor
Jan 16, 2024

Hi HenryDog,

thanks fpr your update.

Here is an explenation to your question

  1. Direct Teams Messages:
    When it comes to sending files in direct Teams messages, external guests face limitations. They cannot use the paperclip attachment feature to send files directly to internal users. So generally, external guests cannot send files in direct Teams messages to internal users.

  2. Posting inside a Team:
    External guests, however, have the ability to send files when posting within a Team. This is because the guest user is added to the Members of the underlying Office 365 Group, granting access to the associated SharePoint teamsite, where all Team files are stored. 

Use guest access and external access to collaborate with people outside your organization - Microsoft Teams | Microsoft Learn


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Leon Pavesic
(LinkedIn)