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CyberStriker's avatar
CyberStriker
Copper Contributor
Oct 18, 2021
Solved

Anonymous callers not appearing on desktop app

Hi Tech Community,   We are seeing some strange things on our deployment and am hoping someone here may have experienced the same and have found a workaround.   We have been using Microsoft Teams...
  • CyberStriker's avatar
    Oct 18, 2021

    CyberStriker 

    After almost 6 weeks of running what I would call a degraded phone system, Microsoft support have finally provided a recommendation that has resolved the problem. Whilst I do not have all the technical details of what is actually happening, it seems as though the "Conference Mode" makes a difference to whether the Desktop Teams App will receive notifications from callers that have blocked their Caller ID.

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