Forum Discussion
Anonymous callers not appearing on desktop app
- Oct 18, 2021
After almost 6 weeks of running what I would call a degraded phone system, Microsoft support have finally provided a recommendation that has resolved the problem. Whilst I do not have all the technical details of what is actually happening, it seems as though the "Conference Mode" makes a difference to whether the Desktop Teams App will receive notifications from callers that have blocked their Caller ID.
After almost 6 weeks of running what I would call a degraded phone system, Microsoft support have finally provided a recommendation that has resolved the problem. Whilst I do not have all the technical details of what is actually happening, it seems as though the "Conference Mode" makes a difference to whether the Desktop Teams App will receive notifications from callers that have blocked their Caller ID.