Forum Discussion

leozhang's avatar
leozhang
Copper Contributor
Sep 01, 2020

Android手机、平板无法登录Teams，PC端软件和web可以正常登录

在同一个网络环境下PC端软件和web端都可以正常以来宾身份等都teams。但是在手机端通过邀请邮件的连接，无法以来宾身份登录teams。

移动端的软件多次删除，清空重装都一样。使用不同的手机也一样。

在用手机登录到这个账户之后，任然是无法切换到这个外部组织的。

在图中的“+添加账户” 下面无法发现"***@163.com(来宾)"账号

软件是通过微软中国推荐的中国国内应用商店Vivo应用商店下载，我同时也试过使用华为商店下载。出现同样现在。

版本号1416/1.0.0.2020080301

 

teams

9 Replies

  • ThereseSolimeno's avatar
    ThereseSolimeno
    Silver Contributor
    Sep 01, 2020

    Hello leozhang  We apologize but our translation software isn't working well on this message (and we can't read what's on the computer screen).  If you can read this, I suggest you try to find a local Microsoft source through your IT administrator.

    • leozhang's avatar
      leozhang
      Copper Contributor
      Sep 06, 2020

      ThereseSolimenoHell ThereseSolimeno! Do you have find the reason of these problem? or Do you want I to do any other test? I had upload the problem photo which using English.

       

      Another person told me he/she can use in Android after several days, and he/she don't do any changes.

      But I still can not work in android after from tow to theree weeks.

      • Grace_Gu's avatar
        Grace_Gu
        Copper Contributor
        May 26, 2022

        Hi leozhang

         

        I met the same problem in my Huawei mobile phone.

         

        Could you please let me know,  did you solve this problem?

    • leozhang's avatar
      leozhang
      Copper Contributor
      Sep 02, 2020

      ThereseSolimeno 

      Hello ThereseSolimeno:

      I change the device language to English and get the screen picture age.

      And my Mricorsoft private account, so there is no IT administrator.

       

      My question is:

      1. I had joined the wyckoff organization. I can log in at PC and web.

      2. I can not log in Android Pad/Phone. I test 4 android mobile devices include, Samsung S6, Huawei 8X, Vivo X30, Huawei MatePad Pro.

      3. I test these function in 4G, 5G, wifi network environment.

      4. About the Teams APP, I try get the software from Huawei App Shop, Vivo App Shop. These is the microsoft official app download site.

      5. I also try different Microsoft account. The result is the same.

       

      I want to log in teams in android device, can you help me?

      This is the new screen.

      Thank you very much!

       

Resources