Forum Discussion

leozhang's avatar
leozhang
Copper Contributor
Sep 01, 2020

Android手机、平板无法登录Teams,PC端软件和web可以正常登录

在同一个网络环境下PC端软件和web端都可以正常以来宾身份等都teams。但是在手机端通过邀请邮件的连接,无法以来宾身份登录teams。

移动端的软件多次删除,清空重装都一样。使用不同的手机也一样。

在用手机登录到这个账户之后,任然是无法切换到这个外部组织的。

在图中的“+添加账户” 下面无法发现"***@163.com(来宾)"账号

软件是通过微软中国推荐的中国国内应用商店Vivo应用商店下载,我同时也试过使用华为商店下载。出现同样现在。

版本号1416/1.0.0.2020080301

 

  • Hello leozhang  We apologize but our translation software isn't working well on this message (and we can't read what's on the computer screen).  If you can read this, I suggest you try to find a local Microsoft source through your IT administrator.

    • leozhang's avatar
      leozhang
      Copper Contributor

      ThereseSolimenoHell ThereseSolimeno! Do you have find the reason of these problem? or Do you want I to do any other test? I had upload the problem photo which using English.

       

      Another person told me he/she can use in Android after several days, and he/she don't do any changes.

      But I still can not work in android after from tow to theree weeks.

      • Grace_Gu's avatar
        Grace_Gu
        Copper Contributor

        Hi leozhang

         

        I met the same problem in my Huawei mobile phone.

         

        Could you please let me know,  did you solve this problem?

    • leozhang's avatar
      leozhang
      Copper Contributor

      ThereseSolimeno 

      Hello ThereseSolimeno:

      I change the device language to English and get the screen picture age.

      And my Mricorsoft private account, so there is no IT administrator.

       

      My question is:

      1. I had joined the wyckoff organization. I can log in at PC and web.

      2. I can not log in Android Pad/Phone. I test 4 android mobile devices include, Samsung S6, Huawei 8X, Vivo X30, Huawei MatePad Pro.

      3. I test these function in 4G, 5G, wifi network environment.

      4. About the Teams APP, I try get the software from Huawei App Shop, Vivo App Shop. These is the microsoft official app download site.

      5. I also try different Microsoft account. The result is the same.

       

      I want to log in teams in android device, can you help me?

      This is the new screen.

      Thank you very much!

       

Resources