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reditguy's avatar
reditguy
Iron Contributor
Nov 18, 2019

A couple of Teams questions post migration

Hi, we are on our way to using Teams and have run into a few minor issues   1) How do we move the Teams banner notification to another location on the screen or monitor? Skype for Business allows t...
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LinusCansby's avatar
LinusCansby
MVP
Nov 18, 2019
1. It will show on the primary screen set in Windows, so the same as Outlook. It is not possible to change the location of this.

2. No, that is not possible. Better to educate your user how to add the persons they really need to have on the contact list.

3. When in Teams Only mode it should work better. For Plantronic devices make sure that you set Teams as your Target Softphone in Plantronics Hub software. And close Skype, then it will work better.
  • reditguy's avatar
    reditguy
    Iron Contributor
    Nov 22, 2019

    LinusCansby 

    Thanks.

    1) Ok

    2) Ok

    3) I updated the firmware and installed the Hub software and it works much better

     

    Few new issues

    4) ALL external calls from ALL users are being recognizes as Skype for business numbers. Example, from my Teams desktop I call my cell#, and it is being recognized and a skype for business # (this is again all numbers externally and for all users).  I don't know if it matters but we are all on Teams only, and the main setting under 'Teams upgrade' is set to Teams only except for the admin

     

    5) Calls coming IN to our users, they are able to add other users....but in the ADD (2 people icon) setting they cannot search through external contacts or type their names in as they could in SFB, so they have to manually type their # in.

     

    6) Also, when I am on a call and another call comes in...it totally takes over the call and I cannot hear anyone on the original call.  Happening to all our users.

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

  • reditguy's avatar
    reditguy
    Iron Contributor
    Nov 20, 2019
    How does teams group calling work? We have group calling set and I see the section below voicemail and have it set to 10, so is that number for how long it rings before goimg to voicemail or how long it rings before calling the group?

    • LinusCansby's avatar
      LinusCansby
      MVP
      Nov 20, 2019

      You have two options

      • Also ring: Call Group
      • If unanswered: Call Group

       

      If you set Call Group in Also ring, the members in the Call Group will get your calls at the same time as you get them.

      If you set If unanswered: Call Group the members of the group will get your calls after the numbers of seconds you set in the next drop-down, in your case 10 seconds.

       

      So if you have it set like this:

      • Also ring: Call Group
      • If unanswered: Voicemail
      • Ring for this many seconds: 10

      It will ring on you and your call group for 10 seconds and then forward to voicemail.

       

      https://www.lync.se/2018/11/call-group-in-msteams/

      • reditguy's avatar
        reditguy
        Iron Contributor
        Nov 21, 2019

        LinusCansby 

         

        Thanks, the issue is the receptionist is in Islands mode while the rest of us are in Teams-Only mode, will this still work? The receptionist needs to be in Islands mode so that she can continue using the deskphones with sidecars.  The only way that I have seen the Call-Group thing work is if I leave the SFB client open on her desktop, but I think that is now causing other issues.

         

        Also, I posted a few other questions, would greatly appreciate your help.

         

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