Forum Discussion
Unable to create Learn Sandbox
Please help. I have two email addresses linked to my Microsoft account. Whenever I try to create a new sandbox on Learn, I get an error stating the below:
8 Replies
- I can't even get the button to create a sandbox to appear in the MS-500 course modules. It's just not there on any of the modules.
- You need to sign in to Microsoft Learn before to see the button for the sandbox
- https://learn.microsoft.com/en-us/certifications/exams/ms-500
I am signed in, tried Chrome and Firefox on 2 systems, no Sandbox button as described here:
https://learn.microsoft.com/en-us/training/support/faq?pivots=sandbox
The mention of a sandbox being required is not there, nor is even an option for it, yet it keeps linking to the Azure Portal to follow the exercises.
- Have you added your gmail.com email address as an alias on your outlook.com address?
https://support.microsoft.com/en-us/account-billing/change-the-email-address-or-phone-number-for-your-microsoft-account-761a662d-8032-88f4-03f3-c9ba8ba0e00b
See what email addresses are listed on https://account.live.com/names/manage
If you do trying switching the primary email address to the outlook.com email and/or removing the gmail.com addressJulian_Sharp , thanks so much for replying.
I see the two email addresses on my account:
The outlook.com email is already the primary. I'm tempted to remove gmail.com but would it have an impact on the certifications linked on my profile? I already had issues having the Credly 'Share' button visible on some of my certifications when I linked my MCIDs.
I've also tried using an InPrivate window in Edge to login but the same issue happened.
verargulla try making the Gmail the primary and then setting the outlook back to primary
Certifications are linked to the account not the email address
